Why we need correct English in Business!

Business communication is all about giving and receiving information.

We place orders, give instructions, receive orders, give specific detail. Examples are:

Delivery dates.
Quantity information.
Shipping.
Type of product/order.
Contact information.
Availability times.
Confirmations.
Scheduling for meetings.
Taking notes or minutes of meetings.

The list goes on…

One of the most important factors in communication is that it be accurate. With both written and verbal communication, accuracy is of the essence.

Look at e-mails 1 & 2. Which one provides better, more accurate information? Make notes of the differences, and compare them.

1. Hello,

I was inquiring about the contracts that were sent to you by courier. As you know, the deadline is fast approaching to have these contracts signed and returned for processing. In order for this deal to go through without any problems, we need to ensure that the contracts and signed and returned to my office on May 27, 2013.

Here at Sunny Financing, we are also considering a new deal on the Elm Park Plaza building that would involve the need for a new construction team. Since we have used your company in numerous jobs, we would like to give you the opportunity to bid on this job. Please let us know if you are going to bid. We appreciate your work over the years and look forward to conducting more work with your company in the future.

Can you please respond to me regarding the pending contracts? I will alert the department. I await your response. If you have any questions, please feel free to call me at the office at 612-980-0988 or on my cell phone at 612-569-0983.

Thanks,

2. Hello,

I was inquiring about the contracts that were sent to you by courier on May 2, 2016. As you know, the deadline June 10 2016 is fast approaching to have these contracts signed and returned for processing. In order for this deal to go through without any problems, we need to ensure that the contracts and signed and returned to my office no later than May 27, 2013.

Here at Sunny Financing, we are also considering a new deal on the Elm Park Plaza building that would involve the need for a new construction team. Since we have used your company in numerous jobs, we would like to give you the opportunity to bid on this job. Please contact us before May 30 2016, to inform us of your decision to bid for the work. We appreciate your work over the years and look forward to conducting more work with your company in the future.

Can you please respond to me immediately regarding the pending contracts? I will alert the department who is expecting them. I await your quick response. If you have any questions, please feel free to call me at the office at 612-980-0988 between 9am-5pm (Monday-Friday)or on my cell phone at 612-569-0983 (outside of office hours).

Thanks,

E-mail 2 give much more accurate information. This can be the difference between landing an order keeping a customer, or losing a customer.

At English Everest, we can show you how to make that difference in your English.